IT & Operations Support (m/w)

The IT & Operations Support staff will provide a basic level of IT support and other operational/administrative tasks to support the staff in our Berlin and Munich offices. As a startup, we have a limited number of staff to support and have chosen cloud-based softwares that require moderate administration. The successful candidate will be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

Main Responsibilities

  • Administer computer systems, networks, and O365 environment
  • Install and configure computer hardware operating systems and applications
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Procure computer and other electronic equipment for the office and staff (i.e. laptops, desktops, monitors, conferencing equipment, photocopiers, etc)
  • Manage hardware and software maintenance contracts
  • Support the roll-out of new applications
  • Test and evaluate new technology
  • Set up new users' accounts and profiles and deal with password issues
  • Manage SharePoint environment and site permissions, and actively support document storage management and configuration control
  • Update content on SharePoint Intranet for policies, procedures and other relevant information for on-boarding new employees
  • Provide training on O365 Apps and SharePoint
  • Provide training on best practices for managing workflows and data organization
  • Maintain meeting rooms with video and teleconference equipment
  • Support general administrative tasks to facilitate the smooth operations of the office
  • Other technical and administrative duties as needed

Skills and Qualifications

  • Require degree in a related field (i.e. business information technology, business systems engineering, computer networking and hardware, computer science, computer software development, information technology)
  • Minimum 2 years of experience in similar support role
  • Proficiency in O365 apps and administration
  • Practical knowledge of device management (Laptops, PCs, Macs, Tablets, Android and iOS Phones)
  • Confidence in working directly with internal users, suppliers and subcontractors
  • Ability to work independently and effectively, prioritizing and coordinating tasks and responsibilities
  • Excellent communications and inter-personal skills (written and verbal)
  • Fluency in English, other languages (particularly German or Chinese) considered an asset

Desirable skills

  • Business awareness and acumen, a strong customer focus
  • Interest to take on additional tasks and desire to grow the position as IT requirements and infrastructure evolve within the company

Our offer

  • Challenging job with a high degree of responsibility and creativity
  • Productive start-up work environment with flat hierarchies and flexible working hours
  • Attractive salary related to skills and experience, and a permanent position
  • Modern work environment

If you are interested in joining our team and being a part of innovating our incredible systems and services, please send us your full application with a cover letter specifically indicating your areas of interest.

You can submit your application by email to

Please take note of the attached Data Protection Policy, in particular regarding the provision of special categories of personal data within the meaning of Art. 9 General Data Protection Regulation (GDPR). Your application can only be taken into account with the signed privacy statement.