Berlin

IT & Operations Support (m/w)

The IT & Operations Support staff will provide a basic level of IT support and other operational/administrative tasks to support the staff in our Berlin and Munich offices. As a startup, we have a limited number of staff to support and have chosen cloud-based softwares that require moderate administration. The successful candidate will be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

Main Responsibilities

  • Administer computer systems, networks, and O365 environment
  • Install and configure computer hardware operating systems and applications
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Procure computer and other electronic equipment for the office and staff (i.e. laptops, desktops, monitors, conferencing equipment, photocopiers, etc)
  • Manage hardware and software maintenance contracts
  • Support the roll-out of new applications
  • Test and evaluate new technology
  • Set up new users' accounts and profiles and deal with password issues
  • Manage SharePoint environment and site permissions, and actively support document storage management and configuration control
  • Update content on SharePoint Intranet for policies, procedures and other relevant information for on-boarding new employees
  • Provide training on O365 Apps and SharePoint
  • Provide training on best practices for managing workflows and data organization
  • Maintain meeting rooms with video and teleconference equipment
  • Support general administrative tasks to facilitate the smooth operations of the office
  • Other technical and administrative duties as needed

Skills and Qualifications

  • Require degree in a related field (i.e. business information technology, business systems engineering, computer networking and hardware, computer science, computer software development, information technology)
  • Minimum 2 years of experience in similar support role
  • Proficiency in O365 apps and administration
  • Practical knowledge of device management (Laptops, PCs, Macs, Tablets, Android and iOS Phones)
  • Confidence in working directly with internal users, suppliers and subcontractors
  • Ability to work independently and effectively, prioritizing and coordinating tasks and responsibilities
  • Excellent communications and inter-personal skills (written and verbal)
  • Fluency in English, other languages (particularly German or Chinese) considered an asset

Desirable skills

  • Business awareness and acumen, a strong customer focus
  • Interest to take on additional tasks and desire to grow the position as IT requirements and infrastructure evolve within the company

Our offer

  • Challenging job with a high degree of responsibility and creativity
  • Productive start-up work environment with flat hierarchies and flexible working hours
  • Attractive salary related to skills and experience, and a permanent position
  • Modern work environment

If you are interested in joining our team and being a part of innovating our incredible systems and services, please send us your full application with a cover letter specifically indicating your areas of interest.

You can submit your application by email to jobs@kleo-connect.com.

Please take note of the attached Data Protection Policy, in particular regarding the provision of special categories of personal data within the meaning of Art. 9 General Data Protection Regulation (GDPR). Your application can only be taken into account with the signed privacy statement.